TERMS AND CONDITIONS

TERMS AND CONDITIONS
PAMELA BOTERO

Validity: These Terms and Conditions they entered in vigor he 1 June of 2025.

This page establishes the Terms and Conditions under which Customers may access the Products and Services offered under the trade name and brand PAMELA BOTERO, through his page web, networks social, WhatsApp I any other platform either half willing for the provision of such Services and the offering of the Products.

By contracting/using the Services and/or acquiring the Products, Customers accept these Terms and Conditions, thereby entering into a legally binding contract with PAMELA BOTERO SAS, a Colombian company with NIT 901892042-4 (hereinafter, PAMELA BOTERO). Additionally, they agree to the processing of their personal data in accordance with the Privacy Notice. content in the section 16 of this document, concordant with the Policy of Data Processing of PAMELA BOTERO.

Therefore, Customers must review this document and refrain from contracting/using the Services and/or acquiring the Products if they do not agree with the provisions contained herein.

PAMELA BOTERO may enter into contracts or private agreements with Clients, independent of these Terms and Conditions, in which case the agreements duly executed between the parties shall prevail.

1. PROVISIONS PRELIMINARIES

1.1. It is the responsibility of every Customer to carefully read these Terms and Conditions before contracting/using/purchasing the Products and Services. Ignorance of these Terms and Conditions does not justify non-compliance, nor does it entitle Customers to take any personal or legal action that ignores the terms set forth herein.

1.2. The applicable terms and conditions are those in effect at the time of the Customer's purchase of the Products and use of the Services.

1.3. In case of that these Terms and Conditions No be accepted, No visit our page web, use of none manner the Services that we provide to through of any half either platform, nor purchase our Products, as these are restricted only to those who commit to respect the guidelines here informed. To the access to the page web, he Customer

admits have read and understood these Terms and Conditions and this of agreement in hold on to them, as well as comply with the applicable regulations in Colombia

1.4. PAMELA BOTERO HE exempts of all responsibility in case of that the Customers use/contract the Services and/or acquire the Products without consenting to the Terms and Conditions, and reserves the right to take all relevant legal measures in these cases.

1.5. Special Products and Services may be offered with their own terms and conditions, which will apply in addition to these Terms and Conditions to the extent not contrary to these Terms and Conditions.

2. DEFINITIONS AND RULES OF INTERPRETATION

2.1. "Customer(s)" refers to all persons who access our website, social media, WhatsApp and/or any other platform or medium available to contract/use our Services and/or acquire our Products.

2.2. "Service(s)" means online sales services for clothing, footwear, household items, of millinery and accessories, the which are offered to through of our page website, social networks, WhatsApp and/or any other platform or means available for the provision of such services.

23. “Product(s)” refers to the clothing, footwear, headwear and accessories designed by Pamela Botero and/or identified with the PAMELA BOTERO brand.

2.4. Whenever reference is made to “PAMELA BOTERO” “We” and “Our” it is being done reference to PAMELA BOTERO SAS, owner of the brand and name commercial with which the Products and Services, and their work team, are identified.

Terms with an initial capital letter shall have the meaning assigned to them in this section (2).

3. CONDITIONS BASIC OF USE AND ABILITY LEGAL

3.1. Be elderly of age and count with ability legal for celebrate business and subscribe contracts.

3.2. If you are a minor, it will be presumed that you have the authorization of your parents or guardians. power. The parents either headlines of the homeland power of the minors that use/contract the Services and/or acquire the Products, will be responsible for the obligations assumed by the minor, and for all legal purposes, will act as Clients before PAMELA BOTERO.

3.3. PAMELA BOTERO can to his absolute discretion, deny the benefit of the Services I the sale of Products to any person, geographic region or jurisdiction, and will not be required to provide reasons for its decision.

4. OWNERSHIP OF THE INFORMATION AND RIGHTS OF PROPERTY INTELLECTUAL

The trademarks, logos, names and any other distinctive signs, new creations, photographs, videos and other elements or creations subject to intellectual property that are inserted, used and/or published on the website, social networks and/or any other medium or platform owned and/or used by PAMELA BOTERO to offer its Products and Services, are its exclusive property.

The disclosure, reproduction, distribution, or public communication of any part of these platforms, in whole or in part, without the prior written authorization of PAMELA BOTERO is strictly prohibited.

The content presented on the website and/or any other media or platform, including informational, photographic, multimedia, and advertising material, as well as the designs of the products sold thereon, are the exclusive property of PAMELA BOTERO. The use of the information contained therein is solely the responsibility of PAMELA BOTERO or expressly authorized third parties.

The people that No are authorized they must refrain of extract either re-use bliss information and is left over expressly prohibited the reproduction either copy of the designs of the Products published, as well as any other protected information or content owned by PAMELA BOTERO or its licensors.

5. PRODUCTS AND SERVICES

Our Products and/or Services are available in limited quantities and are subject to return or exchange only in accordance with Sections 9 through 11 of these Terms and Conditions.

PAMELA BOTERO makes every effort to display colors and images as accurately as possible. Without embargo, No can guarantee that the display of any color, material, last, size, among others, on the screen of the Client's device, is accurate.

All descriptions of Products, sizes (fitting) or prices of Products are subject to change at any time without notice, at our sole discretion. We reserve the right to change he right of discontinue any Product in any moment. No we guarantee

that the quality of none product, service, information or other material bought or obtained by The Client will meet his expectations, which are completely subjective and personal.

6. SUSPENSION IN HE SERVICE

Us we reserve he right of modify either interrupt he Service in any moment, without prior notice. We will not be liable to the Customer or any third party for any modification, price, change, suspension, or discontinuation of the Service.

7. FACULTIES OF PAMELA BOTERO

We reserve the right to refuse any order you place with us. We may, at our discretion, exclusive criterion, limit either Cancel the quantities purchased by person, by home either per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

If a change is made or an order is canceled, we will notify you via the email address provided at the time of placing the order.

PAMELA BOTERO reserves the right to limit or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made through any means or platform provided by PAMELA BOTERO.

He Customer accepts update of immediate his account and any other information, included his email address, credit card numbers and expiration dates, so we can complete your transactions and contact you as needed.

8. CITIES AND COVERAGE TERRITORIAL

The Services will be provided solely and exclusively in Colombia, in cities and municipalities where FEDEX, our strategic shipping partner, has coverage.

9. CHANGES

The Customer may only exchange each Product purchased once and within five (5) days. later to the realization of the buys either the reception of the order in case that HE perform by

media electronics. Is likely that is Products that No have change by be subjects to specific terms and conditions.

Yeah he change is by a Product of minor worth, HE you will grant to the Customer a credit to favor. No Cash refunds apply. If the exchange is for a product of greater value, the customer must assume the additional cost.

To make the exchange, the Customer must contact us at by.pamelabotero@gmail.com, attaching the purchase invoice, the order number, and the buyer's ID number.

The Customer must send - at his own cost and responsibility - the Product for exchange, to the address that for he effect HE you indicate. He Product must be in the same conditions in which were sent, with all labels and in their original packaging.

He Customer must notify to PAMELA BOTERO so soon perform he shipment of the Product and refer a copy of the shipping guide to the email address: by.pamelabotero@gmail.com.

A time received he Product, inside of the five (5) days skillful following HE will perform a review of the same to confirm whether the change is appropriate.

If the exchange is approved, the customer will be notified at the email address from which they sent their exchange request, so they can indicate the new product they wish to exchange. Once chosen, PAMELA BOTERO will ship the new product within the five (5) days skillful following, either in his flaw, you will inform to the customer Yeah HE requires a additional time due to inventory issues.

Yeah definitely No is possible carry out he change by question of inventory, HE you will grant to the Customer a credit in favor, for the value of the purchase.

The costs of shipment of the new Product will be assumed by the Client and himself will be done to the address registered during the initial purchase process.

10. RIGHT OF WITHDRAWAL

He Customer only will be able to retract of the buys of a Product inside of the five (5) days after the realization of the same. Is likely that is Products that No are subjects to retraction by be subject to specific terms and conditions.

No refunds apply, so if the customer wishes to withdraw from their purchase, they will be granted a refund. a credit to favor by he worth of the buys, he which will be able to wear to through of any of the means of purchase arranged by PAMELA BOTERO, for a period of thirty (30) days.

11. WARRANTY

He Customer will be able to change any Product acquired by defects of quality either manufacturing, within sixty (60) days after the purchase.

To make the exchange, the Customer must contact us at by.pamelabotero@gmail.com, attaching the purchase invoice, the order number, the buyer's ID number, a photo, and a description of any damage or imperfections in the Product.

The Customer must send - at his/her own cost and responsibility - the Product for warranty exchange to the address indicated for this purpose.

He Customer must notify to PAMELA BOTERO so soon perform he shipment of the Product and refer a copy of the shipping guide to the email address: by.pamelabotero@gmail.com.

A time received he Product, inside of the five (5) days skillful following HE will perform a review of the same to confirm whether the change is appropriate under warranty.

If the warranty is approved, the customer will be notified at the email address from which they sent their warranty exchange request, so that they can indicate the new Product for which they are exchanging. wishes carry out he change either Yeah wishes that HE you grant a credit to favor by he worth of his purchase, the which will be able to wear to through of any of the Media of buys willing by PAMELA BOTERO, for a term of one (1) month.

12. LOSS OF THE WARRANTY

Even if you are within ninety (90) days to make the guarantee effective, it will be lost in the following cases:

12.1. When the Products have been used in conditions different to the normal either for purposes other than those for which they were designed.

12.2. When present burns, scrapings, cuts, evil use I abuse caused by pets, or any use that is not appropriate for the Product.

12.3. By wear natural of fabrics, seams and fabrics of the product.

12.4. By exposure direct to the half atmosphere either their items as rain, snow, humidity, dust, fire or direct sunlight.

12.5. By exposure either treatment with products chemicals either of cleaning No suitable.

12.6. Due to their nature, certain fabrics, materials, and textiles may vary in tone, color, grain, and other aspects, different from those shown in the images published on the website and other media or platforms used for this purpose. Therefore, these variations are accepted and are not considered manufacturing defects.

12.7. For any modification, change or alteration to the original characteristics of the Products.

12.8. By spill of liquids and meal that generate stains in the fabrics.

13. PRICE OF THE PRODUCTS AND SERVICES

The value of the Products and Services may vary at PAMELA BOTERO's sole discretion and without prior notice.

He worth of the shipment of the Products will be calculated to the moment of carry out the buys, a time he Customer indicates the shipping address.

14. MEDIA PAID

Customers who contract/use the Service may pay by electronic transfer to the account indicated by PAMELA BOTERO and/or through WOMPI's online payment gateway.

All the payments carried out in line to through of the gangway of payments of WOMPI will be subjects to its own terms and conditions, which can be consulted online at: https://wompi.com/es/co/reglamento-usuarios , as well as the WOMPI data processing policy, which can be consulted online at: https://wompi.com/es/co/politica-de-privacidad .

Payment information should only be provided on the online payment gateway or through the app. banking through the which he Customer perform the transfer electronics. All Information must be accurate, truthful, and kept up-to-date. If any changes occur to the Client's data, it is the Client's responsibility to update it.

15. JURISDICTION OF THE SYSTEM OF GANGWAY OF PAYMENTS IN LINE

The payments carried out to through of the gangway of payments remain subjects to the legislation Colombian, where the operations considered in this document are considered to have been held and executed.

16. FEE OF THE SERVICE OF GANGWAY OF PAYMENTS IN LINE

The use of the payment gateway will be free of charge for the Client, except for those determined by the bank with which the Client carries out the transaction, whose fees the Client expressly declares to be aware of and accepts.

17. EXONERATION OF RESPONSIBILITY

PAMELA BOTERO No HE will do responsible in the following events:

17.1. PAMELA BOTERO is not responsible for any misuse of the online payment gateway service by persons authorized or unauthorized by the Client to operate the service. Consequently, he Customer assumes all the responsibility of the operations ordered through PAMELA BOTERO's online payment gateway service. For this purpose, the Client now accepts the resulting magnetic records as proof of operations and/or transactions.

17.2. PAMELA BOTERO is also not responsible for any damages of any kind that the Client may suffer as a result of an impossibility, delay, or deficient transmission of data or requested operations on its computer, due to communication failures, failures in the equipment used by the Client, or other technical failures. It will also not be liable in the event of force majeure, unforeseeable circumstances, or unforeseen causes that may at any time cause damage to the equipment or physical media used by the Client.

17.3. PAMELA BOTERO is not responsible in the event that operations cannot be carried out due to causes attributed to the Customer, such as accounts seized, insufficiency of funds in your accounts either by incorrect operation of the system either by damage in the systems of communication, or others.

17.4. Money transfers made incorrectly, as a result of incorrect completion of the information provided by the Client.

17.5. Delays in processing transactions that affect the availability of resources and/or Products.

17.6. Interception or use of data relating to the parties by unauthorized third parties, including the consequences and effects of such use.

17.7. Any problem of teams, of computing, teams of communications, software, suppliers of interest, and others.

17.8. Temporary or permanent interruption of the online payment gateway system and/or the Services.

17.9. Any impediment of the use either access to the page web, of the entities financial I of the payment gateway for any reason.

18. WARNING OF PRIVACY

Each time a Client uses/contracts the Services and/or acquires the Products, he/she will be asked to provide certain information, including, but not limited to: full name with surname, identification, a address physics, a address valid of mail electronic and a number of cellular.

The purpose of the harvest, storage and use of their data personal is the effective provision of the Services described in the presents Terms and Conditions, So as he improvement from the purchase of the Products; the sending of advertising and information related to PAMELA BOTERO, its Owner, the products it designs and markets, and/or any third-party partner; the provision of information about events organized by PAMELA BOTERO, its Owner, and/or any third-party partner, as well as about the services they provide and the products they offer on the market.

As the owner of your information, the Client has the right to know, update and rectify his/her personal data, request proof of the authorization granted for his treatment, be informed about the use that HE ha given to the themselves, introduce complaints in view of the Superintendence of Industry and Commerce (SIC) by infringement to the law, revoke the authorization I request the suppression of their data in the cases where appropriate and access them free of charge. To exercise your rights, you can send a communication to by.pamelabotero@gmail.com.

Since PAMELA BOTERO cannot verify the information provided by Clients, in particular, its accuracy and timeliness, each Client is obligated to provide true, complete, verifiable, and accurate information, and each Client will be solely responsible for any legal or extra-legal consequences that may arise from the information provided. PAMELA BOTERO disclaims all liability for damages and/or losses incurred by a Client who breaches this obligation.

To the accept the presents Terms and Conditions, he Customer this authorizing to PAMELA BOTERO to carry out he treatment of their data personal of agreement with the purposes previously described. Based on the foregoing, it will be understood that the Client knows and accepts the terms of processing of their personal data by PAMELA BOTERO.

All information provided by Clients will be stored on our own server and on an external server where the billing platform stores the data for issuing invoices. This information will be stored indefinitely and in accordance with the laws of treatment and

protection of data current. PAMELA BOTERO will use all the media possible for to watch by Information security. This does not affect information provided to third parties with the consent of the Clients.

19. DIVISIBILITY

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or inapplicable, bliss provision will be, No However, executable in the elderly extent allowed by the law. Such determination shall not affect the validity of any other remaining provisions.

20. INTERPRETATION

The interpretation of the presents provisions, HE will perform according to the laws Colombians and to the conditions described in these Terms and Conditions, as well as in PAMELA BOTERO's Data Processing Policy.

21. MODIFICATIONS TO THE TERMS AND CONDITIONS

PAMELA BOTERO has the power and autonomy to modify these Terms and Conditions unilaterally at any time, and is not responsible for any damages that such modifications may cause to uninformed Clients, since it is the Clients' sole responsibility to review the Terms and Conditions periodically to be aware of potential modifications.

Any additions or modifications will be published on our website and/or notified through email notifications and/or by any other means deemed appropriate and as required by applicable law, and we will indicate at the top of this page the date these Terms and Conditions were last updated.

22. MERIT EXECUTIVE

The Client acknowledges that acceptance of these Terms and Conditions is equivalent to entering into a legally binding contract with PAMELA BOTERO, which is enforceable without the need for default.

23. RESOLUTION OF DISPUTES

Any claim either controversy that arise between PAMELA BOTERO, his Owner and the Clients, in relation to the contracting/use of the Services, the purchase of the Products and the interpretation, reform I application of these Terms and Conditions, So as any claim